At trendytraverse, we’re committed to making your shopping experience with us as enjoyable as possible. We understand that plans may change, so here’s everything you need to know about canceling your order.
Eligibility for Cancellation
We try our best to handle all cancellation requests. However, whether or not you can cancel your order depends on its current status, whether it’s still being processed or has already shipped. Please note that customized or personalized items might have different rules. To find out if your order can still be canceled, check your account dashboard or contact our customer support team. To avoid any issues, it’s best to cancel as quickly as possible. Once your order has started shipping, additional fees may apply, or cancellation might not be an option. Be aware that orders with special promotions or discounts could have different cancellation terms.
How Long Do You Have to Cancel?
You can cancel your order within a specific time frame after placing it, depending on the order’s current status. If processing or shipping has already begun, cancellation might no longer be possible. To check the latest status of your order, visit your account dashboard. During busy seasons or special events, cancellation windows may change, so it’s best to act fast.
How to Cancel Your Order
To cancel, simply log into your account, go to ‘Order History’, find your order, and select ‘Cancel’. Follow the easy steps provided. If you have any issues, our customer support team is happy to help. Please remember, cancellations can only be made before your order has entered processing or shipping.
Refund Process
Once your cancellation is processed, we’ll issue your refund promptly to the original payment method. If you have any questions about the refund, our customer support team is here to assist and ensure a smooth process.
When Cancellations Aren’t Possible
While we try to accommodate all cancellation requests, certain items, like custom or personalized products, can’t be canceled once production begins. Orders that have already been processed, packed, or shipped are also not eligible for cancellation. Items purchased during special promotions or clearance sales may have different cancellation rules, which will be noted during checkout. If you're unsure about a specific item, reach out to our support team for clarification.
Important Legal Information
Please note, our Cancellation Policy may change at any time without prior notice. While we do our best to provide accurate information, errors may occur. By placing an order with us, you agree to waive any claims related to cancellations. We reserve the right to refuse or cancel orders, especially if they violate our terms or appear to be fraudulent.
Contact Us
If you have any questions about our Cancellation Policy, feel free to email us at robowaveitsolutionspvtltd@gmail.com. We’re here to assist you every step of the way during your shopping experience.